Dissatisfied with your service Operations?

Boost Your Customer Service Performance With AI-driven Solutions

Freelance and Interim services to scale your customer service operations

What I Do

I provide various services that focus on the three essential elements of operational success. From foundational strategy to performance coaching.

Identifying company needs, defining a suitable contact strategy and selecting tools

Implement tools, integrate systems and automating processes for effective operations.

Onboarding, coaching and periodic evaluation for effective service and iterative growth.

To focus on work that makes real impact, i use a cyclical three step process. From creating clarity to goal driven execution, and iteration.

We’ll discuss goals, needs, and desires. Spotting opportunities, no strings attached

We set goals, define the work, and prioritise from quick-wins to long term bets

We execute work, evaluate the outcomes and spot new opportunities to iterate

I’m Seren, and help businesses to scale their customer service operations, just like a internal project manager, but more specialised and remote

Now, I use these skills to independently help businesses to scale their Service operations.

AI & Service Specialist

5+ Years of Experience

25+ Projects Delivered

Ready to improve your service performance? Schedule a free discovery call to explore your options.